New Collaborator 14.3.14302 install on Ubuntu 22 - Start page fails to load. No errors reported during installation. What did I miss? Error.log contains the following error ; SEVERE: Servlet.se...
Are you able to log in to Collaborator server, if Yes, please follow below steps to share dump file for analysis. Or if not please share snap.
1. Click the "System" link at the bottom of the page (you might have to be an administrator to see that). 2. In the "Server Backup/Debugging Dump" box at the top of the page, select the following settings: a. "Server Logs" => "Include Server Logs" b. "File Contents" => "No file content" c. "Which Data" => "System configuration only - no review data" Then click on the "Download Dump File" button. Send me the resulting zip file.
Hi, I noticed RTC service plugins and their dependencies are caught in the log, i.e. when Collaborator is installed since you selected it during the installation steps and which is not required (hope this is the window - pic attached).
The logs you see there, are looking for the RTC configuration inside Collaborator server which is not available in Collaborator.
Please choose RTC only if you're using it in Collaborator server or else you can uncheck the RTC service and install Collaborator, it's works fine.
Thanks - I thought that I had turned off the RTC in this last install attempt. Trying to reduce down to only the basics.
The current error when attempting to load the page is here;
May 25, 2023 10:38:28 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet [StartPage] in context with path [] threw exception java.lang.IllegalStateException: Cannot call sendRedirect() after the response has been committed at org.apache.catalina.connector.ResponseFacade.sendRedirect(ResponseFacade.java:488) at com.smartbear.ccollab.CollabCleanupFilter.doFilter(CollabCleanupFilter.java:60) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:177) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541) at com.smartbear.ccollab.auth.AuthTicketValve.invoke(AuthTicketValve.java:32) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:891) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1784) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.base/java.lang.Thread.run(Thread.java:829)
I had same issue with "couldn't create connection to database server".
For us, using RHEL8 java fips conflicts with selinux fips. Try turning off fips and try restarting again.
(Long term solution was to disable just java fips by editing <java_distribution>/<java_version>/conf/security/java.security and change security.useSystemPropertiesFile=false)
Are you able to log in to Collaborator server, if Yes, please follow below steps to share dump file for analysis. Or if not please share snap.
1. Click the "System" link at the bottom of the page (you might have to be an administrator to see that). 2. In the "Server Backup/Debugging Dump" box at the top of the page, select the following settings: a. "Server Logs" => "Include Server Logs" b. "File Contents" => "No file content" c. "Which Data" => "System configuration only - no review data" Then click on the "Download Dump File" button. Send me the resulting zip file.
No, I have no Collab page @ all. It fails to load.
Looking into the ccollab_server/error.log, initially there are now errors when starting the collab_server.
But once Firefox tries to load the page I see errors in the log, INFO: WELD-000119: Not generating any bean definitions from com.smartbear.rtc.service.RtcClientConfigurationResource because of underlying class loading error: Type org.eclipse.core.runtime.IProgressMonitor not found. If this is unexpected, enable DEBUG logging to see the full error. May 25, 2023 9:09:57 AM org.jboss.weld.bootstrap.MissingDependenciesRegistry handleResourceLoadingException INFO: WELD-000119: Not generating any bean definitions from com.smartbear.rtc.service.RtcWorkItemResource$ApprovalState because of underlying class loading error: Type com.ibm.team.workitem.common.model.IApprovalState not found. If this is unexpected, enable DEBUG logging to see the full error.
Hi, I noticed RTC service plugins and their dependencies are caught in the log, i.e. when Collaborator is installed since you selected it during the installation steps and which is not required (hope this is the window - pic attached).
The logs you see there, are looking for the RTC configuration inside Collaborator server which is not available in Collaborator.
Please choose RTC only if you're using it in Collaborator server or else you can uncheck the RTC service and install Collaborator, it's works fine.
Thanks - I thought that I had turned off the RTC in this last install attempt. Trying to reduce down to only the basics.
The current error when attempting to load the page is here;
May 25, 2023 10:38:28 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet [StartPage] in context with path [] threw exception java.lang.IllegalStateException: Cannot call sendRedirect() after the response has been committed at org.apache.catalina.connector.ResponseFacade.sendRedirect(ResponseFacade.java:488) at com.smartbear.ccollab.CollabCleanupFilter.doFilter(CollabCleanupFilter.java:60) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:177) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541) at com.smartbear.ccollab.auth.AuthTicketValve.invoke(AuthTicketValve.java:32) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:891) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1784) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.base/java.lang.Thread.run(Thread.java:829)
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Collaborator install fails to load page.","id":"message:250891","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:81890"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Collaborator"},"conversation":{"__ref":"Conversation:conversation:250891"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:250891"},"body@stripHtml({\"truncateLength\":200})":" New Collaborator 14.3.14302 install on Ubuntu 22 - Start page fails to load. No errors reported during installation. What did I miss? Error.log contains the following error ; SEVERE: Servlet.se...","body@stringLength":"2382","rawBody":"
New Collaborator 14.3.14302 install on Ubuntu 22 - Start page fails to load. No errors reported during installation.
What did I miss?
Error.log contains the following error ;
SEVERE: Servlet.service() for servlet [StartPage] in context with path [] threw exception java.lang.IllegalStateException: Cannot call sendRedirect() after the response has been committed at org.apache.catalina.connector.ResponseFacade.sendRedirect(ResponseFacade.java:488) at com.smartbear.ccollab.CollabCleanupFilter.doFilter(CollabCleanupFilter.java:60) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:177) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541) at com.smartbear.ccollab.auth.AuthTicketValve.invoke(AuthTicketValve.java:32) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:891) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1784) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.base/java.lang.Thread.run(Thread.java:829)
New Collaborator 14.3.14302 install on Ubuntu 22 - Start page fails to load. No errors reported during installation.
What did I miss?
Error.log contains the following error ;
SEVERE: Servlet.service() for servlet [StartPage] in context with path [] threw exception java.lang.IllegalStateException: Cannot call sendRedirect() after the response has been committed at org.apache.catalina.connector.ResponseFacade.sendRedirect(ResponseFacade.java:488) at com.smartbear.ccollab.CollabCleanupFilter.doFilter(CollabCleanupFilter.java:60) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:177) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541) at com.smartbear.ccollab.auth.AuthTicketValve.invoke(AuthTicketValve.java:32) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:891) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1784) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.base/java.lang.Thread.run(Thread.java:829)
"},"Conversation:conversation:250891":{"__typename":"Conversation","id":"conversation:250891","solved":true,"topic":{"__ref":"ForumTopicMessage:message:250891"},"lastPostingActivityTime":"2023-07-26T05:37:43.223-07:00","lastPostTime":"2023-07-26T05:37:43.223-07:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:250891":{"__typename":"ModerationData","id":"moderation_data:250891","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:250891_1":{"__typename":"Revision","id":"revision:250891_1","lastEditTime":"2023-05-24T15:25:16.282-07:00"},"AcceptedSolutionMessage:message:250914":{"__typename":"AcceptedSolutionMessage","id":"message:250914","conversation":{"__ref":"Conversation:conversation:250891"},"author":{"__ref":"User:user:117709"},"revisionNum":1,"uid":250914,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Collaborator"},"subject":"Re: New Collaborator install fails to load page.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:250914"},"parent":{"__ref":"ForumTopicMessage:message:250891"},"body":"
Hi,
\n
Are you able to log in to Collaborator server, if Yes, please follow below steps to share dump file for analysis. Or if not please share snap.
\n
\n
1. Click the \"System\" link at the bottom of the page (you might have to be an administrator to see that). 2. In the \"Server Backup/Debugging Dump\" box at the top of the page, select the following settings: a. \"Server Logs\" => \"Include Server Logs\" b. \"File Contents\" => \"No file content\" c. \"Which Data\" => \"System configuration only - no review data\" Then click on the \"Download Dump File\" button. Send me the resulting zip file.
","body@stringLength":"657","rawBody":"
Hi,
\n
Are you able to log in to Collaborator server, if Yes, please follow below steps to share dump file for analysis. Or if not please share snap.
\n
\n
1. Click the \"System\" link at the bottom of the page (you might have to be an administrator to see that). 2. In the \"Server Backup/Debugging Dump\" box at the top of the page, select the following settings: a. \"Server Logs\" => \"Include Server Logs\" b. \"File Contents\" => \"No file content\" c. \"Which Data\" => \"System configuration only - no review data\" Then click on the \"Download Dump File\" button. Send me the resulting zip file.
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Hello - Thanks for replying.
No, I have no Collab page @ all. It fails to load.
Looking into the ccollab_server/error.log, initially there are now errors when starting the collab_server.
But once Firefox tries to load the page I see errors in the log, INFO: WELD-000119: Not generating any bean definitions from com.smartbear.rtc.service.RtcClientConfigurationResource because of underlying class loading error: Type org.eclipse.core.runtime.IProgressMonitor not found. If this is unexpected, enable DEBUG logging to see the full error. May 25, 2023 9:09:57 AM org.jboss.weld.bootstrap.MissingDependenciesRegistry handleResourceLoadingException INFO: WELD-000119: Not generating any bean definitions from com.smartbear.rtc.service.RtcWorkItemResource$ApprovalState because of underlying class loading error: Type com.ibm.team.workitem.common.model.IApprovalState not found. If this is unexpected, enable DEBUG logging to see the full error.
Thanks
-Dennis
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2023-05-25T06:23:48.563-07:00","lastPublishTime":"2023-05-25T06:23:48.563-07:00","metrics":{"__typename":"MessageMetrics","views":6016},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Collaborator/community:nwkab66374board:Collaborator/message:250891/message:250949","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfG98M3wxNDowLDM5OjF8MQ","node":{"__ref":"AcceptedSolutionMessage:message:250958"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:250958":{"__typename":"ModerationData","id":"moderation_data:250958","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message250958AttachmentNumber1\",\"url\":\"https://community.smartbear.com/t5/s/nwkab66374/attachments/nwkab66374/Collaborator/2937/1/RTCServiceWindow.PNG\"}":{"__typename":"Attachment","id":"attachment:message250958AttachmentNumber1","filename":"RTCServiceWindow.PNG","filesize":40108,"contentType":"image/png","url":"https://community.smartbear.com/t5/s/nwkab66374/attachments/nwkab66374/Collaborator/2937/1/RTCServiceWindow.PNG"},"AcceptedSolutionMessage:message:250958":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:117709"},"id":"message:250958","revisionNum":1,"uid":250958,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Collaborator"},"parent":{"__ref":"ForumReplyMessage:message:250949"},"conversation":{"__ref":"Conversation:conversation:250891"},"subject":"Re: New Collaborator install fails to load page.","moderationData":{"__ref":"ModerationData:moderation_data:250958"},"body":"
Hi, I noticed RTC service plugins and their dependencies are caught in the log, i.e. when Collaborator is installed since you selected it during the installation steps and which is not required (hope this is the window - pic attached).
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The logs you see there, are looking for the RTC configuration inside Collaborator server which is not available in Collaborator.
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Please choose RTC only if you're using it in Collaborator server or else you can uncheck the RTC service and install Collaborator, it's works fine.
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The current error when attempting to load the page is here;
May 25, 2023 10:38:28 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet [StartPage] in context with path [] threw exception java.lang.IllegalStateException: Cannot call sendRedirect() after the response has been committed at org.apache.catalina.connector.ResponseFacade.sendRedirect(ResponseFacade.java:488) at com.smartbear.ccollab.CollabCleanupFilter.doFilter(CollabCleanupFilter.java:60) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:177) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541) at com.smartbear.ccollab.auth.AuthTicketValve.invoke(AuthTicketValve.java:32) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:891) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1784) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.base/java.lang.Thread.run(Thread.java:829)
Thanks Again
-Dennis","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2023-05-25T07:43:30.162-07:00","lastPublishTime":"2023-05-25T07:43:30.162-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":5992},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Collaborator/community:nwkab66374board:Collaborator/message:250891/message:250960","customFields":[],"body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"visibilityScope":"PUBLIC"},"ForumReplyMessage:message:250963":{"__typename":"ForumReplyMessage","uid":250963,"id":"message:250963","revisionNum":1,"author":{"__ref":"User:user:81890"},"readOnly":false},"ModerationData:moderation_data:251002":{"__typename":"ModerationData","id":"moderation_data:251002","status":"APPROVED","rejectReason":null},"AcceptedSolutionMessage:message:251002":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:117709"},"id":"message:251002","revisionNum":1,"uid":251002,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Collaborator"},"parent":{"__ref":"ForumReplyMessage:message:250963"},"conversation":{"__ref":"Conversation:conversation:250891"},"subject":"Re: New Collaborator install fails to load page.","moderationData":{"__ref":"ModerationData:moderation_data:251002"},"body":"
The log file has lot SQL errors that is the JDBC connection pool error \"Could not create connection to database server\".
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Somewhere in the MySQL configuration (Connector/J) is not properly configured or Connector/J is not using the desired version.
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Please check this link for more information on MySQL with Collaborator configuration.
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Did you solve this? If so, how?
I had same issue with \"couldn't create connection to database server\".
For us, using RHEL8 java fips conflicts with selinux fips. Try turning off fips and try restarting again.
(Long term solution was to disable just java fips by editing <java_distribution>/<java_version>/conf/security/java.security and change security.useSystemPropertiesFile=false)
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