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matheusfaria's avatar
matheusfaria
New Contributor
4 years ago

"500 Internal Server Error" when connecting with Zephyr

When trying to connect with Zephyr through TestComplete the error occurs. The hidden information is correct. Can someone help me? 

TestComplete version: 14.70.237.7

 

  • hkim5's avatar
    hkim5
    4 years ago

    that is correct. the UI- layer integration you are seeing within project properties for TestComplete is for Zephyr for Jira, not Zephyr Scale.

    In order to connect TestComplete with Zephyr scale, you must leverage Zephyr Scale's REST api

  • please file a support ticket at https://support.smartbear.com/testcomplete/ (the button is at the bottom left of the screen on the page)

    do you by chance have both Zephyr Scale and Zephyr for Jira located on that Jira instance? (that is the only other time I've ever ran into that error)

    I believe it's due to Atlassian changes to create the JWT token... something to do with requiring the Atlassian user profile ID as an additional field or header when making the requests.

    • matheusfaria's avatar
      matheusfaria
      New Contributor

      The my Jira Instance is installed Zephyr Scale (TM4J). I saw some tutorials, articles and the only way to connect Zephyr Scale and TestComplete is through the REST API, is that correct? 

      • hkim5's avatar
        hkim5
        Staff

        that is correct. the UI- layer integration you are seeing within project properties for TestComplete is for Zephyr for Jira, not Zephyr Scale.

        In order to connect TestComplete with Zephyr scale, you must leverage Zephyr Scale's REST api