Issues with dropdowns and ClickItem() not working if the dropdown opens in the up direction
We have been using TestComplete since version 14.93, and all versions of TestComplete, up to and including the latest versions (15.50 and 15.51) have had this same issue: We are doing Web testing ...
I would like to note that SmartBear has finally addressed our ClickItem issues in TC 15.63.22. The correct item is selected, the direction in which the dropdown list opens does not prevent a successful selection by causing an error, the necessary events are fired and the ClickItem step runs reasonably quickly (<= 1 second). It is obvious from watching tests run that it is not a true ClickItem that is being performed, but the way in which it is being simulated now is working for us.
Thanks for the reply, Marsha, but we are using the object and not using any positional clicking to select items. This is an example of a test step that fails with this issue:
The test finds the selectSourceType object just fine, but it cannot click the item in the drop-down box as described above. TestComplete seems to believe that the drop-down box is not open, although you can clearly see that it is open in the browser, just in the upward direction and not the downward direction.
We know for a fact that it is finding the object just fine, because if we put this test step in the exact same place,
which uses Keys() instead of ClickItem()with the same object, the Keys() step works just fine.
This would seem to be a bug in TestComplete's handling of the ClickItem() method for drop-down box objects.
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with dropdowns and ClickItem() not working if the dropdown opens in the up direction","id":"message:249750","revisionNum":5,"repliesCount":15,"author":{"__ref":"User:user:109410"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:testcomplete-questions"},"conversation":{"__ref":"Conversation:conversation:249750"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:249750"},"body@stripHtml({\"truncateLength\":200})":" We have been using TestComplete since version 14.93, and all versions of TestComplete, up to and including the latest versions (15.50 and 15.51) have had this same issue: We are doing Web testing ...","body@stringLength":"3468","rawBody":"
We have been using TestComplete since version 14.93, and all versions of TestComplete, up to and including the latest versions (15.50 and 15.51) have had this same issue:
We are doing Web testing and record our tests with Chrome. If a test is recorded and there is a dropdown list and ClickItem() is used to access an item on the dropdown list, and the test is played back on the same machine that recorded the test, everything works fine. But if a user has a different screen resolution or browser zoom level than the person who recorded the test, we can wind up with a situation where the dropdown opens differently for those two users. Examples:
User 1:
User 2:
The dropdown for User 2 opens in the upward direction because it is too close to the bottom of the screen for the dropdown list to display in its entirety in the downward direction. This can be impacted even by the position on the page where the user has scrolled to, even if the resolution and browser zoom levels are identical.
What we've found is that if the dropdown opens in one direction (usually but not always the down direction) when a test is recorded, when the test is played back and the dropdown list opens in the other direction (usually up, in this case), the test will open the dropdown list and hang there. The ClickItem() step will then time out and fail with an error message that says, \"The drop-down box cannot be opened.\"
When this happens, our workaround is to change the test from using the ClickItem() method to using the Keys method with the full text of the item in the dropdown list to be selected. This circumvents what appears to be a bug in ClickItem() that has been there for a long time, but it is a pain for us to have to go back and change this every time we run into an instance of this issue.
Has anyone else experienced something similar to this?
Edit: Because of the Chrome 113 issue, we've started playing our tests back in Edge, and we're noticing that ClickItem() steps that work in Chrome do not work in Edge, even if the dropdown list opens in the same direction as it does in Chrome. The ClickItem() steps fail with the same error message noted above: \"The drop-down box cannot be opened.\" Resorting to using the Keys method still works as a workaround in Edge. This seems to be happening for every drop-down box when the tests are run in Edge.
We have been using TestComplete since version 14.93, and all versions of TestComplete, up to and including the latest versions (15.50 and 15.51) have had this same issue:
We are doing Web testing and record our tests with Chrome. If a test is recorded and there is a dropdown list and ClickItem() is used to access an item on the dropdown list, and the test is played back on the same machine that recorded the test, everything works fine. But if a user has a different screen resolution or browser zoom level than the person who recorded the test, we can wind up with a situation where the dropdown opens differently for those two users. Examples:
User 1:
User 2:
The dropdown for User 2 opens in the upward direction because it is too close to the bottom of the screen for the dropdown list to display in its entirety in the downward direction. This can be impacted even by the position on the page where the user has scrolled to, even if the resolution and browser zoom levels are identical.
What we've found is that if the dropdown opens in one direction (usually but not always the down direction) when a test is recorded, when the test is played back and the dropdown list opens in the other direction (usually up, in this case), the test will open the dropdown list and hang there. The ClickItem() step will then time out and fail with an error message that says, \"The drop-down box cannot be opened.\"
When this happens, our workaround is to change the test from using the ClickItem() method to using the Keys method with the full text of the item in the dropdown list to be selected. This circumvents what appears to be a bug in ClickItem() that has been there for a long time, but it is a pain for us to have to go back and change this every time we run into an instance of this issue.
Has anyone else experienced something similar to this?
Edit: Because of the Chrome 113 issue, we've started playing our tests back in Edge, and we're noticing that ClickItem() steps that work in Chrome do not work in Edge, even if the dropdown list opens in the same direction as it does in Chrome. The ClickItem() steps fail with the same error message noted above: \"The drop-down box cannot be opened.\" Resorting to using the Keys method still works as a workaround in Edge. This seems to be happening for every drop-down box when the tests are run in Edge.
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You can report that to Support directly at this link:
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I would like to note that SmartBear has finally addressed our ClickItem issues in TC 15.63.22. The correct item is selected, the direction in which the dropdown list opens does not prevent a successful selection by causing an error, the necessary events are fired and the ClickItem step runs reasonably quickly (<= 1 second). It is obvious from watching tests run that it is not a true ClickItem that is being performed, but the way in which it is being simulated now is working for us.
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I usually handled dropdown lists by finding a property that I could use to select the item rather than counting on where the item is going to be on the screen, which you can see isn't always the same.
\n
\n
If you drill down on the dropdown list with Object Spy, see if you can find the actual item list and address the items that way.
","body@stringLength":"369","rawBody":"
I usually handled dropdown lists by finding a property that I could use to select the item rather than counting on where the item is going to be on the screen, which you can see isn't always the same.
\n
\n
If you drill down on the dropdown list with Object Spy, see if you can find the actual item list and address the items that way.
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Thanks for the reply, Marsha, but we are using the object and not using any positional clicking to select items. This is an example of a test step that fails with this issue:
The test finds the selectSourceType object just fine, but it cannot click the item in the drop-down box as described above. TestComplete seems to believe that the drop-down box is not open, although you can clearly see that it is open in the browser, just in the upward direction and not the downward direction.
We know for a fact that it is finding the object just fine, because if we put this test step in the exact same place,
which uses Keys() instead of ClickItem()with the same object, the Keys() step works just fine.
This would seem to be a bug in TestComplete's handling of the ClickItem() method for drop-down box objects.
","body@stringLength":"1931","rawBody":"
Thanks for the reply, Marsha, but we are using the object and not using any positional clicking to select items. This is an example of a test step that fails with this issue:
The test finds the selectSourceType object just fine, but it cannot click the item in the drop-down box as described above. TestComplete seems to believe that the drop-down box is not open, although you can clearly see that it is open in the browser, just in the upward direction and not the downward direction.
We know for a fact that it is finding the object just fine, because if we put this test step in the exact same place,
which uses Keys() instead of ClickItem()with the same object, the Keys() step works just fine.
This would seem to be a bug in TestComplete's handling of the ClickItem() method for drop-down box objects.
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