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joe_brooks's avatar
joe_brooks
Contributor
2 years ago

Issues with dropdowns and ClickItem() not working if the dropdown opens in the up direction

We have been using TestComplete since version 14.93, and all versions of TestComplete, up to and including the latest versions (15.50 and 15.51) have had this same issue: We are doing Web testing ...
  • joe_brooks's avatar
    9 months ago

    I would like to note that SmartBear has finally addressed our ClickItem issues in TC 15.63.22. The correct item is selected, the direction in which the dropdown list opens does not prevent a successful selection by causing an error, the necessary events are fired and the ClickItem step runs reasonably quickly (<= 1 second). It is obvious from watching tests run that it is not a true ClickItem that is being performed, but the way in which it is being simulated now is working for us.

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with dropdowns and ClickItem() not working if the dropdown opens in the up direction","id":"message:249750","revisionNum":5,"repliesCount":15,"author":{"__ref":"User:user:109410"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:testcomplete-questions"},"conversation":{"__ref":"Conversation:conversation:249750"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:249750"},"body@stripHtml({\"truncateLength\":200})":" We have been using TestComplete since version 14.93, and all versions of TestComplete, up to and including the latest versions (15.50 and 15.51) have had this same issue: We are doing Web testing ...","body@stringLength":"3468","rawBody":"

We have been using TestComplete since version 14.93, and all versions of TestComplete, up to and including the latest versions (15.50 and 15.51) have had this same issue:

We are doing Web testing and record our tests with Chrome. If a test is recorded and there is a dropdown list and ClickItem() is used to access an item on the dropdown list, and the test is played back on the same machine that recorded the test, everything works fine. But if a user has a different screen resolution or browser zoom level than the person who recorded the test, we can wind up with a situation where the dropdown opens differently for those two users. Examples:

User 1:


User 2:



The dropdown for User 2 opens in the upward direction because it is too close to the bottom of the screen for the dropdown list to display in its entirety in the downward direction. This can be impacted even by the position on the page where the user has scrolled to, even if the resolution and browser zoom levels are identical.

What we've found is that if the dropdown opens in one direction (usually but not always the down direction) when a test is recorded, when the test is played back and the dropdown list opens in the other direction (usually up, in this case), the test will open the dropdown list and hang there. The ClickItem() step will then time out and fail with an error message that says, \"The drop-down box cannot be opened.\"

When this happens, our workaround is to change the test from using the ClickItem() method to using the Keys method with the full text of the item in the dropdown list to be selected. This circumvents what appears to be a bug in ClickItem() that has been there for a long time, but it is a pain for us to have to go back and change this every time we run into an instance of this issue.

Has anyone else experienced something similar to this?

Edit: Because of the Chrome 113 issue, we've started playing our tests back in Edge, and we're noticing that ClickItem() steps that work in Chrome do not work in Edge, even if the dropdown list opens in the same direction as it does in Chrome. The ClickItem() steps fail with the same error message noted above: \"The drop-down box cannot be opened.\" Resorting to using the Keys method still works as a workaround in Edge. This seems to be happening for every drop-down box when the tests are run in Edge.

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We have been using TestComplete since version 14.93, and all versions of TestComplete, up to and including the latest versions (15.50 and 15.51) have had this same issue:

We are doing Web testing and record our tests with Chrome. If a test is recorded and there is a dropdown list and ClickItem() is used to access an item on the dropdown list, and the test is played back on the same machine that recorded the test, everything works fine. But if a user has a different screen resolution or browser zoom level than the person who recorded the test, we can wind up with a situation where the dropdown opens differently for those two users. Examples:

User 1:


User 2:



The dropdown for User 2 opens in the upward direction because it is too close to the bottom of the screen for the dropdown list to display in its entirety in the downward direction. This can be impacted even by the position on the page where the user has scrolled to, even if the resolution and browser zoom levels are identical.

What we've found is that if the dropdown opens in one direction (usually but not always the down direction) when a test is recorded, when the test is played back and the dropdown list opens in the other direction (usually up, in this case), the test will open the dropdown list and hang there. The ClickItem() step will then time out and fail with an error message that says, \"The drop-down box cannot be opened.\"

When this happens, our workaround is to change the test from using the ClickItem() method to using the Keys method with the full text of the item in the dropdown list to be selected. This circumvents what appears to be a bug in ClickItem() that has been there for a long time, but it is a pain for us to have to go back and change this every time we run into an instance of this issue.

Has anyone else experienced something similar to this?

Edit: Because of the Chrome 113 issue, we've started playing our tests back in Edge, and we're noticing that ClickItem() steps that work in Chrome do not work in Edge, even if the dropdown list opens in the same direction as it does in Chrome. The ClickItem() steps fail with the same error message noted above: \"The drop-down box cannot be opened.\" Resorting to using the Keys method still works as a workaround in Edge. This seems to be happening for every drop-down box when the tests are run in Edge.

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Hi, is there a fix for ClickItem yet? This function still fails. I am updating all of the tests to use .Keys, but it is frustrating.

Thanks

 

","body@stringLength":"165","rawBody":"

Hi, is there a fix for ClickItem yet? This function still fails. I am updating all of the tests to use .Keys, but it is frustrating.

Thanks

 

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I would like to note that SmartBear has finally addressed our ClickItem issues in TC 15.63.22. The correct item is selected, the direction in which the dropdown list opens does not prevent a successful selection by causing an error, the necessary events are fired and the ClickItem step runs reasonably quickly (<= 1 second). It is obvious from watching tests run that it is not a true ClickItem that is being performed, but the way in which it is being simulated now is working for us.

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I have encountered a similar issue after the latest patch was downloaded. An existing test stopped selecting the correct drop list item and was failing. Upon attempting to rectify I was unable select the drop list item using the Select Object tool or Object Spy. They simply refused to highlight the required drop list items. The previously recorded objects are visible in the Object browser and correctly identified.  Test playback fails to select the correct object. 

","body@stringLength":"486","rawBody":"

I have encountered a similar issue after the latest patch was downloaded. An existing test stopped selecting the correct drop list item and was failing. Upon attempting to rectify I was unable select the drop list item using the Select Object tool or Object Spy. They simply refused to highlight the required drop list items. The previously recorded objects are visible in the Object browser and correctly identified.  Test playback fails to select the correct object. 

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direction","moderationData":{"__ref":"ModerationData:moderation_data:254851"},"body":"

juliemorris No, the ClickItem() issue that I reported has not been fixed yet. However, I did finally receive confirmation from SmartBear's Customer Care that SmartBear understands the issue that we're experiencing and that it has been forwarded to their developers. My support ticket has progressed to the status of \"Researching\" as of July 27th, 2023. Customer Care is supposed to reach out to me as soon as they have an update on the issue.

As of right now, the best version of TestComplete with regard to how ClickItem functions is still 15.51.30, and we are still on that version. 

There have been two subsequent updates to TestComplete, 15.52.2 and 15.53.2. Both use very odd and slow implementations of the ClickItem() method. ClickItem test steps take an average of 3x longer to execute in 15.53, and 15.52 is even slower. This is a big issue for us as our tests have lots of ClickItem steps.

Neither 15.52.2 nor 15.53.2 has any impact on the ClickItem() issue described in this post, nor do they seem to provide any other benefits, so we will remain on 15.51.30 until both this issue and the performance / behavior issues introduced in 15.52.2 and 15.53.2 are resolved.

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Thanks Joe, I really would like a resolution for this. Replacing ClickItem with Keys isn't working in some cases, and anyway re-writing tests that should work, is not good use of my time.
Being regression, this should be a priority . 

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Agreed that we need a resolution and that employing the workaround is not ideal. I have been working with SmartBear on a support case for this issue (actually several ClickItem issues), and they have indicated that they are working on a fix for the issue.

However, the workaround can be made to work in all cases if you replace the ClickItem step with two Keys steps, where the first Keys step sends the press of the Home key to the dropdown box, and the second Keys step sends the full text of the dropdown list item to be selected. 

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