Forum Discussion
AlexanderM
14 years agoStaff
Nabil,
I've checked our DB and didn't find any crash reports from you. If you sent us crash dumps, we could analyze them, try to find the cause of the issue and create a fix for it, if needed. If TestComplete showed its dumper window when the crash occurred, there should be a dump file in the "C:\Users\<username>\AppData\Local\AutomatedQA\TestComplete\8.0\Logs\" (in Windows Vista or later) or "C:\Documents and Settings\<username>\Local Settings\Application Data\AutomatedQA\TestComplete\8.0\Logs\" (in other versions of Windows) folder. Check whether this folder contains files whose names correspond to the date and time of the crashes and send us these files using our Contact Support form - we'll analyze them.
Sean,
Do you see the problems if you apply all the recommendations from the Message - Verification failed help topic? If you do, please post results of your investigations.
It crashed at least three times now
I've checked our DB and didn't find any crash reports from you. If you sent us crash dumps, we could analyze them, try to find the cause of the issue and create a fix for it, if needed. If TestComplete showed its dumper window when the crash occurred, there should be a dump file in the "C:\Users\<username>\AppData\Local\AutomatedQA\TestComplete\8.0\Logs\" (in Windows Vista or later) or "C:\Documents and Settings\<username>\Local Settings\Application Data\AutomatedQA\TestComplete\8.0\Logs\" (in other versions of Windows) folder. Check whether this folder contains files whose names correspond to the date and time of the crashes and send us these files using our Contact Support form - we'll analyze them.
Sean,
we are finding it to be quirky and sometimes things need to be baby-sat to make sure they move along. We find it will sometimes not verify the remote and other times tests will freeze for 30 -60 secs for unknown reasons. We really don't know what the issues are but we are still testing to see if we can give suppport more information.
Do you see the problems if you apply all the recommendations from the Message - Verification failed help topic? If you do, please post results of your investigations.
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