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Gail,
I don't have Outlook 2003, but I tried to reproduce the issue with Outlook 2007 and got the same error.
As far as I can see, this is not the problem of TestComplete, but is the problem of getting COM access to an application running under another account. You can search for some information on DCOM settings and try to change them in the Control Panel. Unfortunately, I am not of much help here. I did some experiments yesterday, but didn't get any success.
Is it critical to keep the current user session and run Outlook under another account? Is it possible to log in under the needed account and test your application under it? You can automate the reboot and login by using the RebootAndContinue scripting method. See Rebooting Computer and Continuing Testing.
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