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dyarwood's avatar
dyarwood
Contributor
12 years ago

Install Error connecting TestComplete to QAComplete via Bridge

Hi all,



I tried to connect QAComplete (trial) to TestComplete (trial) today as part of my evaluation prior to recommending we purchase the software.



Unfortunately I got an error and I don't know why. Has anyone else run into this problem?



I have my project suite saved on my local hard drive (C:) so it seems like I shouldn't need the Remote Data Source bridge, just the initial one (I installed the remote just in case). I have a QAComplete account which I can access, but when I click the Load Projects button on the bridge it says I'm not authorized. Any ideas?



Thanks,

David



  • Hi David,



    From the screen shot you provided, it looks you need to define QAComplete's web service address. Please put "http://ws.softwareplanner.com/psWS.asmx" and cllick load projects, and let me know what you get.



    Thank you,

    -Will
  • Hello David,



    If you are still experiencing this issue, we would love to help. Please submit a ticket using the Help Center link in QAC.



    Thanks,

    -Will
  • Thanks Will,



    Yesterday your Tech Support team asked me to download the Bridge again and try to connect again.



    I've done so but now just get a different error message at the same step. I've attached the screenshot. 



    I opened a support ticket with them back on 8/21 and they were able to reproduce the problem internally. The ticket number is: 801290.