Forum Discussion

llcotton's avatar
llcotton
Occasional Contributor
5 years ago

aqReporter.dll popup at initiation of TestComplete

I am receiving a popup for TestComplete has encountered a problem in module aqReporter.dll and needs to close. I usually clink on don't terminate the application and don't send.

Testcomplete runs normally.

I have reinstalled several times to get rid of this error to no availe.

I am on a VDI system that is closed to the internet.

I would like to run some command line testing and can't because of the popup.

How do I get rid of this popup

 

Lori

  • sonya_m's avatar
    sonya_m
    5 years ago

    Hi llcotton ,

    Marsha is right, contacting support is a good option in your case.

    Please open a support ticket here and describe your situation in as many detail as possible.

    Also, send them the logs that you can find in this directory - C:\Users\<username>\AppData\Local\SmartBear\TestComplete\14.0\Logs

    The support team will need only the log that corresponds to the day and time when the issue occured.

    • sonya_m's avatar
      sonya_m
      SmartBear Alumni (Retired)
      5 years ago

      Hi llcotton ,

      Marsha is right, contacting support is a good option in your case.

      Please open a support ticket here and describe your situation in as many detail as possible.

      Also, send them the logs that you can find in this directory - C:\Users\<username>\AppData\Local\SmartBear\TestComplete\14.0\Logs

      The support team will need only the log that corresponds to the day and time when the issue occured.