Not receiving Forgot password email
It seems like TestComplete thinks my password is incorrect. When I click on Forgot Password, I never get an email to reset my password. I've checked my Spam bucket but nothing is there.
Forum Discussion
No that didn't work. Why am I not getting an email when I click on Forgot Password?
what browsers have you used...
Can you try Firefox/Edge and chrome?
Is the same happening in incognito//private browsing?
As for why this is happening, its hard to say without seeing the issue.
I know i have seen this where browsers were blocking the request using a pop up blocker.
Use this link for forgetting the password
>click on forgot password
Alternatively if you raise a support case, here you can specify specific account details and if required support can jump on a call.
https://support.smartbear.com/testcomplete/message/
This can be escalated also by your SmartBear Rep / Account Manager
If you want to update this thread and let members know what solved it be sure to 🙂
Kr
Vinnie
I tried Edge and Chrome.
It happens in incognito//private browsing.
Pop blocker doesn't seem to be the problem.
I am using this link https://manage.smartbear.com/ and then clicking on forgot password.
i just don't ever get an email!
I opened a support case and received a response saying they would get back to me soon.
i will update this thread for sure once i have a resolution.
thank you for your help
If you'd like to DM me your email or give me the support case ID I can have a look
KR
Vinnie
