Not receiving Forgot password email
It seems like TestComplete thinks my password is incorrect. When I click on Forgot Password, I never get an email to reset my password.
I've checked my Spam bucket but nothing is there.
Forum Discussion
5 Replies
Which password cannot be reset?
Are you talking about the license manager login? (Smartbear ID)
If yes can you try resetting using a different browser?
Let me know if that works
KR
Vinnie
No that didn't work. Why am I not getting an email when I click on Forgot Password?
what browsers have you used...
Can you try Firefox/Edge and chrome?
Is the same happening in incognito//private browsing?
As for why this is happening, its hard to say without seeing the issue.
I know i have seen this where browsers were blocking the request using a pop up blocker.
Use this link for forgetting the password
>click on forgot password
Alternatively if you raise a support case, here you can specify specific account details and if required support can jump on a call.
https://support.smartbear.com/testcomplete/message/
This can be escalated also by your SmartBear Rep / Account Manager
If you want to update this thread and let members know what solved it be sure to 🙂
Kr
Vinnie
